Pre-contractual Information

Last updated: 23 October 2026

MOONCORN TEKSTİL ÜRÜNLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Trading name: Mooncorn
Central Registration System (MERSIS) number: 0622234245000001
Tax office and tax number: İlyasbey, 6222342450
Address: Çayırova Mah. Yavuz Sultan Selim Cad. No:19 İç Kapı No:2, Çayırova / Kocaeli, Türkiye
Email: [email protected]
Registered electronic mail (KEP): [email protected]
WhatsApp (messages only): +90 850 309 30 57
Chamber of commerce: Gebze Chamber of Commerce
Customer service hours: Monday to Friday 08:00-18:00, Saturday 08:00-12:00 (Turkey time, GMT+3)

This page sets out the information we give you before you place an order on our English-language website (mooncorn.com.tr/en). At checkout, before you complete your order, you also see the details of your specific order: the products, quantities, prices, delivery charge, total amount and your delivery details. We send this information to you with your order confirmation. It forms part of our Distance Sales Agreement.

1. Contacting us

Email [email protected] or send a WhatsApp message (messages only) to +90 850 309 30 57. Customer service hours: Monday to Friday 08:00-18:00, Saturday 08:00-12:00 (Turkey time, GMT+3). You can also send complaints to our address or to our registered electronic mail address shown above.

2. Products and prices

The main characteristics of each product are shown on its product page and in the order summary.
Prices are shown in euros (EUR). The total price, including the delivery charge, is shown at checkout before you pay.
Prices and delivery charges do not include the import VAT of your country or any customs handling fees. These are paid by you to the carrier on delivery (see section 5).
No paid extras are added without your express agreement.

3. Payment and placing your order

You can pay by credit or debit card. Card payments are processed by our payment provider PayTR and protected by 3D Secure.
Bank transfer and cash on delivery are not available for orders delivered outside Turkey.
You place a binding order by clicking the "Complete Order" button on the checkout page. Clicking this button creates an obligation to pay.

4. Delivery

Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden: delivery €4.90, free on orders of €49 or more.
Bulgaria, Croatia, Greece, Malta and Switzerland: delivery €9.90, free on orders of €79 or more.

We currently ship only to the countries listed above; other territories are not served.

Orders placed by 14:00 (Turkey time, GMT+3) on a working day are usually dispatched the same day. Orders placed later, or on a weekend or a public holiday in Turkey, are usually dispatched on the next working day. Working days are Monday to Friday, excluding public holidays in Turkey. We ship with Yurtici Kargo International and its international delivery partners. When your parcel leaves our warehouse, we email you a tracking number.

Delivery usually takes 4-7 working days after dispatch. This is an estimate, not a guarantee; customs clearance in your country can add time. In any case we deliver within 30 days of your order. If we do not, you can end the contract and we will refund all payments, including the delivery charge, within 14 days.

We carry the risk of loss or damage until the goods are delivered to you. If delivery becomes impossible, we will tell you in writing or by email within 3 days of finding out and refund all payments, including the delivery charge, within 14 days of telling you. An item being out of stock is not, on its own, a reason why delivery is impossible.

5. Customs and import VAT

Your order is sent from Turkey, which is outside the customs territory of the European Union, Switzerland and Norway, so it is cleared through customs in your country.

Our prices and delivery charges do not include the import VAT of your country or any customs handling fees.
Import VAT at your country's rate, any customs duty that may apply and any customs handling fees charged by the carrier or postal operator are paid by you to the carrier when your parcel is delivered.
Example: for a €55 order delivered to Germany, these charges come to about €20 in total. The exact amount depends on your country, the value of your order and the carrier.
These charges are not collected by us, so we cannot refund them.

6. Right of withdrawal

You can withdraw from your order within 14 days without giving any reason. The 14 days start on the day you, or someone you name (other than the carrier), receive the goods. If one order arrives in several parcels, the 14 days start on the day the last parcel arrives. You can also withdraw before your order arrives.

To withdraw, tell us before the 14 days end. You can:

click Withdraw from your order at the bottom of any page of our website, enter your email address and order number to open your order, and select "Create Return Request"; or
email us at [email protected] with your order number and the items you are withdrawing from.

You may also use the model withdrawal form below, but you do not have to. You do not need to give a reason or ask for our approval. It is enough to send your notice before the 14 days end. We confirm receipt of your withdrawal by email.

Please do not send anything back until you have received our reply. If we ask you to return the items, we will tell you which carrier to use and how to send them, and we will pay for that shipment. If you send the items with a different carrier of your own choice, you pay the cost of that shipment.

If we ask for the items back, please send them within 14 days of the day you told us you were withdrawing, or by any later date given in our instructions. Our instructions also explain what to write on the customs documents so that the parcel is treated as returned goods in Turkey.

In some cases we may tell you that you do not need to send the items back. We decide this case by case.

You may handle items in the way you would in a shop to check their nature and characteristics. Please return items complete, including all pieces of a set, packed so that they are not damaged in transit. A missing original package or label does not, on its own, take away your right to withdraw. You are only responsible for any loss in value caused by handling the items beyond what is necessary to check them; we do not make automatic deductions.

The right of withdrawal does not apply to some goods set out by law, such as items made to your specifications or clearly personalised. Our standard hijabs, shawls and square scarves are not excluded just because their packaging has been opened, because they were bought at a reduced price or because they were part of a set. If a legal exception applies to a product, we will tell you before you order.

If you withdraw, we refund all payments we received for the items you withdraw from no later than 14 days after we receive your withdrawal notice. If you withdraw from your whole order, this includes the delivery charge you paid. If we have asked you to send the items back, we may wait to refund you until we have received them or you have shown us proof that you have sent them, whichever happens first.

We refund to the card you used to pay, in the currency you paid, in one payment and at no cost to you. You will never have to accept a gift card or store credit instead. Your bank may need a few working days to show the refund on your statement.

Import VAT and customs handling fees you paid on delivery were paid to the carrier, not to us, so we cannot refund them. Depending on your country, you may be able to reclaim them from the carrier or from your country's customs authority when goods are returned or refunded. Please contact them directly; we cannot guarantee the outcome.

Exchanges are not offered; to get a different item, place a new order and withdraw from the original one. Full details are on our Shipping, Returns and Cancellations page.

7. Faulty, damaged or wrong items

If an item arrives faulty, damaged or is not what you ordered, please email [email protected] within 14 days of delivery with your order number and photos showing the problem. Once we have checked your photos, we refund the price of the affected items without asking you to send them back. If your whole order is affected, we also refund the delivery charge.

The 14-day period is a request that helps us deal with your claim quickly. It does not shorten or limit your statutory rights for faulty goods. If you notice a fault later, you still have the rights given to you by law, which may include repair, replacement, a price reduction or a refund. Our liability for faulty goods lasts two years from delivery, unless the law gives you a longer period. We pay all costs of putting a faulty item right.

Refunds for faulty, damaged or wrong items are made no later than 14 days after we receive your message with the photos.

8. Complaints and disputes

Please send questions and complaints to [email protected].

We are not obliged and do not offer to take part in dispute resolution proceedings before a consumer arbitration board.

Information on the governing law and the courts you can use is in our Distance Sales Agreement.

9. Language and storage of the contract

The contract is concluded in English. We send you the text of the contract, including this information and the Distance Sales Agreement, by email with your order confirmation. If you have an account, you can also see your orders in your account.

10. Personal data

How we use personal data is explained in our Privacy Policy. This information is not consent to marketing or to any other use of your data.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. Using it is optional.)

To: MOONCORN TEKSTİL ÜRÜNLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ, Çayırova Mah. Yavuz Sultan Selim Cad. No:19 İç Kapı No:2, Çayırova / Kocaeli, Türkiye, [email protected]
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: